Machine Down in the Forest? 全国最大的彩票平台 is Ready to Help

Our branch network and team specialists are ready to help – wherever your machines take you

Now that you’ve winterized your equipment and deployed to the forest, serviceability really counts—and unserviceability bites. Unscheduled downtime demands instant remedial action, and that’s where our branches excel.

As a seasoned operator, you know to never assume zero unscheduled downtime. Even though you’ve minimized its probability by diligently preparing your equipment for the busy winter season, unexpected stoppages will happen. 和, when they do, there’s no time to waste—this is your money season and every hour counts. There’s a lot on the line. Our people stand ready to help when you need it.

Download Info Sheet

Coast-to-Coast Branch Network

Wherever you operate, you need local, close support. You’re never too far away from our people. With locations across Canada and Alaska, 全国最大的彩票平台 is your ready-to-work equipment and solutions provider.

“We have branch support from coast-to-coast – and we’ll come to you,” says Dwight Campbell, 全国最大的彩票平台林业 Manager, 林业 Products, 加拿大西部.

Did you know we have branches across Canada and Alaska?

全国最大的快3平台

当日服务

Timeliness is the number one service priority during harvest. It’s cliché, but we understand that time is money. “You can’t wait for days to have a technician show up,” says Campbell. “We strive for same-day, or worst-case scenario, next day service and support.”

Teams from our service force will be on-site and have your equipment up and running as soon as possible. When you need help, call your Product Support and Sales Representative (PSSR). We have a network of 70 PSSRs, all trained and qualified to inspect your equipment and provide quotations for parts and service.

To deliver high-quality, 及时的服务, we employ close to over 580 heavy equipment technicians and 280 welders, fully trained to service your equipment. We’re ready to deploy to your site at a moment’s notice with our fleet of 244 service trucks.

Right 部分 at the Right Time

部分 are always nearby, and your local branch fully supports your machine. We know your equipment and its needs. “Your local branch stocks parts based on equipment that the branch sold,” explains Campbell. 全国最大的彩票平台 forecasts to ensure the right part is available at the right time, optimizing stock levels at each branch. 和, for additional requirements, the massive 小松埃德蒙顿部分 Distribution Centre delivers multiple times daily.

Campbell recommends consulting your machine’s service and maintenance manuals and using OEM parts for replacement. “Choosing OEM parts removes any chance of affecting your warranty,” he says.

保证支持

Machines start with 小松 Care for the first 20,000 hours. 全国最大的彩票平台 branch service coordinators reach out before your service is due, ensuring you have adequate time to schedule. 和, when your 小松 Care program ends, your coverage can 继续 with the 全国最大的彩票平台 Preventative Maintenance Program
More Info About Preventative Maintenance

Did you know we offer Preventative Maintenance (PM) programs? PM programs can materially reduce incidences of unscheduled downtime and save you money. If you’re on a PM program, peace of mind is assured.

“We come out and do it,” says Campbell.